alwaysGCRESTOREThank you for using our service.
This timeGCRESTOREWe were selling atParadox Live Regarding "Can Badge Ver. 5 (Blind)", there was a defect in the packaging process, and products with the same design were shipped together.
We sincerely apologize for the inconvenience caused to our customers.
For customers who purchased the product, we will issue a refund.
Target products
Product:Paradox Live Can Badge Ver.5 (Blind)
Reservation start date: Friday, September 25, 2020
Eligible orders
September 25, 2020 (Friday) 18:00 - October 22, 2020 (Thursday) 19:00
Refunds are available to customers who placed orders during the applicable order period.
Regarding refund method
We apologize for the inconvenience, but please use this form toKANAMEPlease fill out the following information and send.
⇒ Refund form
*Refund acceptance has ended.
*For paymentKANAMEWe will cover the cost (fee).
*The refund period is as follows:Until 17:00 on Tuesday, November 10, 2020 I will say that.
*For customers who are waiting for payment or shipping of eligible products, if we do not receive a reply during the inquiry response period, we apologize for the inconvenience, but we will ship the shuffled products.
Regarding products that have already been delivered
Returns are not accepted.KANAMEThat's it. I hope you will accept it as is.
Regarding resale of products
Regarding resale of products,Wednesday, November 11, 2020 18:00 We are planning to.
Regarding future measures
In response to this incident, we will reevaluate our packaging process and make sure that this kind of clumsiness does not occur again.
In addition, the shipping warehouse will also take steps to prevent recurrence of accidents, such as shuffling the items again before picking before shipping.
Once again, we apologize for the inconvenience caused to our customers who purchased this product.
In the future tooGCRESTOREThank you for your understanding.
