Emails confirming your order details and shipping, as well as payment information emails for convenience store payments, will be sent from the domain below. If you use mobile carrier email, please set it up so that you can receive it.
Order confirmation/shipping notification:@sumzap.jp
Convenience store payment:@komoju.com
- About shipping charges
- About payment methods
- About shipping the product
- Regarding cancellations, returns, and exchanges
- gift wrapping
About shipping charges
- Home delivery: 800 yen (tax included)
- Mail delivery: 500 yen (tax included)
Shipping charges are a flat rate nationwide.
*Mail delivery may not be available depending on your order.
About payment methods
You can choose from the following payment methods:
- Credit card: VISA, Master, AMEX, JCB
- Apple Pay
- Smartphone (QR code) payment: PayPay,MelPay,d payment, auPay
This is an electronic payment method that uses a QR code on your smartphone or a dedicated app. - Pay later Paidy
Paidy is a service that allows you to pay in full at a convenience store or bank the following month.
→ Click here for detailed explanation about Paidy - Convenience store payment (FamilyMart, Lawson, Ministop, Daily Yamazaki, Seicomart)
To use it, please pay by PayPay in advance.MelPay,d payment, auPayRegistration is required atKANAMEIt is.
After moving to each smartphone payment app, please complete the payment procedure within the time shown below.
・PayPay: After moving to the PayPay app [within 5 minutes]
・MelPay:MelAfter moving to Pay app [within 20 minutes]
・d payment:d paymentAfter moving to the app [within 60 minutes]
・auPay:auPayAfter moving to the app [within 5 minutes]
A separate payment fee of 220 yen will be charged.
Within 2 days after orderingPlease pay at the designated convenience store.The product will be shipped after payment is confirmed. If payment is not made within the deadline, the reservation will be cancelled.Thank you for your understanding.
In addition, emails regarding payments at convenience stores are komoju.com Since it will be sent fromIf you use mobile carrier email, set domain reception settings.Please check.
【Payment method for convenience store payment】
(1) When placing an order, it will be displayed on the screen after the convenience store selection screen.
(2) After completing your order, @komoju.com will automatically send you an email with your payment number.
【Notes on convenience store payments】
Due to the customer's email settings or mobile phone company's circumstances, we may not be able to deliver the payment number information via email.Be sure to take a screenshot of the “Payment Number” screen and save it.Please.
About shipping the product
We will ship via Yamato Transport's courier service or Nekopos/Kuroneko Yu Packet.
*Shipping method varies depending on the order details. Please note that customers cannot select the shipping method.
*In the case of mail delivery, it may take time for delivery.
If the item is in stock, it will be shipped within 3 business days from the day after your order.
Pre-order items will be shipped within 3 business days from the release date.
*If you pay for pre-ordered items and regular stock items at the same time, they will be shipped together on the delivery date of the pre-ordered items.
*We do not ship on Saturdays, Sundays, and holidays.
*Shipping may be busy after campaigns, holidays, or immediately after a new product is released, so delivery may take longer than usual.
*We do not ship overseas.
Regarding cancellations, returns, and exchanges
Please note that as a general rule, we cannot accept cancellations after orders have been confirmed, returns or exchanges after they have been shipped due to customer circumstances. Regarding returns/exchanges due to initial defects, shortages, or incorrect items, we will only accept inquiries within 7 days after receiving the product, including the delivery date. We will bear the shipping costs when exchanging defective items.
If the customer does not receive the product after it has been shipped from our store and returns it to our store, we will process the cancellation with a refund. Thank you for your understanding. (In the case of convenience store payment, the refund will be made by bank transfer, and the convenience store payment fee will not be refunded.)We will also transfer the amount after deducting the transfer fee from the refund amount. )
Please return or exchangeKANAMEIf you are interested, please be sure to contact our inquiry desk in advance. If the product is returned to us without prior notification, we will not accept a return or exchange. Thank you for your understanding.
If it appears that the shipping address is incorrect before the product is shipped, we will contact you to confirm the shipping address to your registered email address. If we do not receive a response within 3 weeks after completing your order, we will cancel your order.
If you have already paid by convenience store payment, the refund will be made by bank transfer and the convenience store payment fee will not be refunded.We will also transfer the amount after deducting the transfer fee from the refund amount. We will send you an email confirming your payment information, so please respond within 6 months. Please note that payment methods other than convenience store payment may be handled by bank transfer depending on the circumstances. note that.
[Inquiries]
Contact form
Email inquiries: gcrestore-support@sumzap.jp
*Please state your name, product name, purchase date and time, and order number.
Please note that we cannot respond to inquiries by phone.
gift wrapping
We do not accept gift wrapping. Thank you for your understanding.
