alwaysGCRESTOREThank you for using our service.
This timeGCRESTOREReservations and sales were made atParadox Live Exhibition Show -The Cat's Whiskers-” and “Paradox Live Exhibition Show -AKANYATSURA-, it has been discovered that the JAN code shared by the CD publisher was incorrect, and the wrong product was being shipped to some customers.
For customers who received the wrong product, we will promptly ship a replacement product.
GCRESTOREWe will send a separate email to those customers who purchased the product.
We apologize for the inconvenience, but @gcrest.store Please check once again to see if you have received an email from us.
We sincerely apologize for the inconvenience caused to our customers.
Target products
「Paradox Live Exhibition Show -The Cat's Whiskers-」
「Paradox Live Exhibition Show -AKANYATSURA-」
※「Paradox Live Exhibition Show -BAE-” and “Paradox Live Exhibition Show -cozmez-" has been shipped without any problems.
Corresponding period for incorrect shipment
By November 24, 2020GCRESTOREApplies to some orders purchased and shipped by
Content
There is an error in the JAN code issued by the vendor, and the information remains incorrect.GCRESTOREIt was shared and registered on the side.
As a result, some customers were sent products that were different from what they ordered.
Paradox Live Exhibition Show -The Cat's Whiskers-
Incorrect: 4562475299687
Correct: 4562475299649
Paradox Live Exhibition Show -AKANYATSURA-
Incorrect: 4562475299649
Correct: 4562475299687
Exchange method
We will resend you the correct item in your order, so please check it when it arrives.
Once the correct product you ordered has arrived, we apologize for the inconvenience, but could you please return the incorrectly shipped product to the address below by cash on delivery?
*If the product was shipped by mistake, please return it without opening it.
※GCRESTORELimited benefits have been shipped correctly, so there is no need to return them.KANAMEThere is no. In the unlikely event that your package contains a different benefit, please contact us.
Product return address
〒170‐0005
6th floor, Fusaka Building, 3-44-11 Minami-Otsuka, Toshima-ku, Tokyo
Commerce Media Co., Ltd.
GCRESTORETo customer support person
050-5362-5539
Slip product name field
Please write "Paralai CD" exchange.
*Shipping costs will be borne by our company, so please be sure to send by
*Shipping charges cannot be refunded if the item is sent prepaid.
*We do not accept telephone inquiries regarding this matter. If you have any questions, please contact us using the contact form.
*Please keep the "requester's copy" of the shipping slip in a safe place until the replacement item arrives.
*Please note that if you send us a product that is not eligible for exchange, we will not be able to return it.
About the future
We apologize for any inconvenience and inconvenience this may cause to our customers.
We will check the JAN code both at the time of delivery and at the time of shipment, and work to prevent this from happening again.
In the future,GCRESTOREThank you for your continued support.
