NormallyGCRESTOREThank you very much for your patronage.
GCRESTOREWe would like to apologize and provide information to those who have used the service.
GCRESTOREDue to a problem with the cart system used by some customers,
We have discovered that an issue occurred where the contents of a product added to the cart were changed after the user went to the purchase screen.
▼ Occurrence period
August 28, 2023 (Monday) 22:00 - September 1, 2023 (Friday) 12:00
We apologize for any inconvenience this may cause to customers who have ordered from us.
The problem has now been resolved.
[Request]
For customers who placed orders during the outbreak period,
If you have an order confirmation email that has already been sent, or if you have an account, please check your order history.
Please make sure that you have ordered the product you want.
In the unlikely event that the product is different from the one you added to your cart, we will cancel the order.
We apologize for the inconvenience, but please contact us using the dedicated inquiry form below.
*Please note that orders that do not fall under the problem cannot be canceled.
▼Application acceptance period
Until Thursday, September 14, 2023, 19:00
▼Special inquiry form
https://gcrest.store/pages/cancel_form
▼Events that occur
For some orders during the applicable period, the contents of the items in the cart change after transitioning to the purchase procedure screen.
GCRESTOREWe apologize for any inconvenience this may cause to our users.
We will work hard to resolve problems, improve the system, and restore trust.
In the future tooGCRESTOREThank you for your understanding.
