alwaysGCRESTOREThank you for using our service.
This timeGCRESTOREWe were selling atBOY FRIEND（BETA）PROJECTsparkle☆Note: Regarding ``Acrylic Figures Ver.1 to Ver.4 (Blind)'', there was a flaw in the manufacturing and inspection process, resulting in defects in some types.
We deeply apologize for the inconvenience caused to our customers. We are very sorry.
Therefore, we will inform you about the exchange.
Product to be exchanged
BOY FRIEND（BETA）PROJECTsparkle☆Note Acrylic Figure Ver.1 (Blind) Rukaze Sakurazawa
BOY FRIEND（BETA）PROJECTsparkle☆Note Acrylic Figure Ver.1 (Blind) Mizuki Hosho
BOY FRIEND（BETA）PROJECTsparkle☆Note Acrylic Figure Ver.2 (Blind) Masaharu Moribe
BOY FRIEND（BETA）PROJECTsparkle☆Note Acrylic Figure Ver.2 (Blind) Kai Hirose
BOY FRIEND（BETA）PROJECTsparkle☆Note Acrylic Figure Ver.3 (Blind) Kuon Amemiya
BOY FRIEND（BETA）PROJECTsparkle☆Note Acrylic Figure Ver.3 (Blind) Senji Kido
BOY FRIEND（BETA）PROJECTsparkle☆Note Acrylic Figure Ver.4 (Blind) Keishi Fuwa
Reservation start date: Tuesday, December 13, 2022
Eligible orders
December 13, 2022 (Tuesday) 12:00 to February 14, 2023 (Tuesday) 23:00
Problem details
Due to the manufacturing process, marks tend to remain at the start and end points of cuts, but with this product, marks are left deep in noticeable areas (the character's head and sides), giving the appearance of scratches.
Exchange method
We will send you a replacement item, so please fill out the following information in the inquiry form and send it to us.
After checking with our store, we will provide you with details regarding exchange.
*We will respond to customers who have already contacted us in order. Please take time to replyKANAMEI am very sorry for this.
→Contact form
[Contents to be entered]
・Order number*GCRESTORE-00000 (5 digit number)
・Product name
・Character name
・Quantity
*Please select "About the delivered product" for "Inquiry type"
*For customers whose eligible products have already been shipped or are waiting for shipment and have not yet received their products, if a similar problem is found after the product arrives,Monday, March 20thPlease respond to the above via the inquiry form by.
*Since you cannot attach photos using the inquiry form, please send us a photo of the relevant product when you reply to the information from our store after making an inquiry.KANAMEThere is. We apologize for the inconvenience, but thank you for your understanding.
Reception period
Monday, March 20, 2023For inquiries
Shipping of replacement itemsMonday, February 27, 2023We will ship them sequentially.
The personal information we collect will not be used for any purpose other than accepting inquiries and shipping replacement products.
Regarding future measures
We take this incident very seriously and will thoroughly review our manufacturing instructions and inspection system to prevent a recurrence and strive to improve quality.
Once again, we would like to apologize for the inconvenience caused to our customers who purchased this product.
We apologize for the inconvenience.
In the future tooGCRESTOREThank you for your understanding.
