alwaysGCRESTOREThank you for using our service.
This timeGCRESTOREWe were selling atParadox Live G-Pri Ver.5 (Blind)”Paradox Live Regarding “G-Pri Ver.6 (Blind)”,
There was a flaw in the shuffling process at the warehouse and the packaging process at the factory, which resulted in items of the same combination and type being shipped together.
We sincerely apologize for the inconvenience caused to customers who were looking forward to the arrival of their products.
For customers who purchased the product, we will reship the product.
Target products
Paradox Live G-Pri Ver.5 (Blind)
Paradox Live G-Pri Ver.6 (Blind)
Reservation start date: Monday, December 27, 2021
Eligible orders
Monday, December 27, 2021 - Wednesday, February 16, 2022
Regarding how to deal with it
We will ship the shuffled product again, so we apologize for the inconvenience, but please fill out the following information in the inquiry form and send it to us.
It is not possible to return the product you have received.KANAMEThat's it.
*We will respond to customers who have already contacted us in order. Please take time to replyKANAMEI am very sorry for this.
→Contact form
[Contents to be entered]
・Order number*GCRESTORE-00000 (5 digit number)
・Product name
・Number of sets (This product is a set of 2 pieces, so please enter the corresponding number of sets.)
*For customers whose eligible products have already been shipped or who are waiting for shipment and have not yet received their products, if by any chance you receive a large number of the same combination or type, please respond to the above via the inquiry form by March 15th (Tuesday).
About shipping the product
We will respond to customers who contact us through the inquiry form in the order they are received, and the products will be shipped in order from February 24, 2022 (Thursday) onwards.
Regarding products that have already been delivered
Returns are not accepted.KANAMEThat's it.
Regarding future measures
We take this incident very seriously and will take steps to prevent this type of clumsiness from happening again.
We will thoroughly review the shipping instruction process.
In addition, for blind products, we regularly shuffle them before picking.
We will strive to improve and take measures to prevent accidents from happening again on the shipping warehouse side.
Once again, we would like to apologize for the inconvenience caused to our customers who purchased this product.
We apologize for the inconvenience.
In the future tooGCRESTOREThank you for your understanding.
