Contact Us
Frequently Asked Questions
We are informed of the questions and answers that are often received from customers. Please refer to before inquiries.
- I can't reach the product
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First, please check if the order you ordered is "reserved product".
If you order multiple products, including reserved products, you will be shipped after all the items are available.
If the product does not arrive, despite the order of regular products that are not reserved products, please contact us from the inquiry form. - I don't know how to settle convenience store payments
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From your orderWithin 2 daysPlease pay at the specified convenience store. The product shipment will be after payment confirmation.
After the order is completed, you will receive a guidance email of the payment number, but it may not be possible to receive it depending on the customer environment.Be sure to screens the screen of the payment number displayed at the time of orderingPlease do. - I want to cancel my order
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in principle,Cancellation after the order is confirmed due to customer convenience, return / exchange after shipping will not be supported.So please understand in advance.
Returns and exchanges due to initial failure are accepted within 7 days after the product arrives. The postage for replacing defective products will be borne by this store. - I want to change the order
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After your order is completed, you cannot change the content.Please note in advance.
- I want to change the delivery address
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Please contact us from the inquiry form for both the address entered and the address you have changed when ordering.
Please note that changes cannot be made depending on the timing even before the product has already been shipped or before shipment. - The product has been returned
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After shipping from this store, if the customer is returned without receiving the product, we will cancel the refund. Please note in advance.
* In the case of payment by convenience store payment, it will be refunded by bank transfer. In the case of returned goods due to customer's convenience, the convenience store payment fee and transfer fee will be borne by the customer.
If you are using a mobile carrier mail, please check the domain specification settings (spam mail settings).
@gcRest.storePlease make a setting so that you can receive emails from the domain.
* Because it is closed on weekends and holidays, it will be reply after the next business day.
Inquiry form
* Depending on the contents of your inquiry, you may not be able to answer.
* We may not be able to answer inquiries other than Japanese.
* Reply to inquiries is made in Japanese.
PLEASE UNDERSTAND THAT ALL INFORMATION Is Provied In Japan Japan
