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About shipping

• Courier service: 800 yen (tax included)
• Mail service: 500 yen (tax included)

The shipping fee is a uniform fee nationwide.
* Mail service may not be selected depending on your order.

About payment method

You can choose from the following methods.

• Credit card: VISA, Master, AMEX, JCB
• Amazon Pay
• Apple Pay
• Paypal
• Smartphone (QR code) payment: PayPay, LINE Pay,MelPay, D payment, au Pay
  It is an electronic payment to be paid using the QR code of the smartphone and a dedicated application.
• Payment Paidy
  PAIDY is a service that allows you to pay the price the month after you use it at convenience stores and banks.
  → Click here for detailed explanations about Paidy
• Convenience store payment (Family Mart, Lawson, Ministop, Daily Yamazaki, Seiko Mart)

PayPay, LINE PAY, in advance to useMelYou need to register with pay.
After moving to each smartphone settlement app, please make a payment procedure within the following hours.
・ PayPay: After moving to the PayPay app [within 5 minutes]
・ LINE Pay: After moving to the LINE app [within 20 minutes]
・MelPay:MelAfter moving to pay app [within 20 minutes]
・ D payment: After moving to the d payment app [within 60 minutes]
・ AUPAY: After moving to the Aupay app [within 5 minutes]

A separate payment fee of 190 yen will be charged.
Within 2 days after orderingPlease pay at the specified convenience store.The product shipment will be after payment confirmation. If you cannot pay within the deadline, it will be canceled.So please understand in advance.
Also, emails regarding payment at convenience stores komoju.com It will be sent fromDomain reception settings when using mobile carrier mailPlease check.

【How to pay convenience store payment】
(1) When ordering, it will be displayed on the screen after the convenience store selection screen.
(2) After the order is completed, the guidance email of the payment number will be sent from@komoju.com.

【Precautions for convenience store payments】
Due to the setting of your e -mail or the convenience of the mobile phone company, you may not be able to deliver the payment number, so it will be displayed after the convenience store selection screen.Be sure to shoot and save the screenshot on the "Payment Number" screenPlease do.

About the shipment of the product

It will be shipped by Yamato Transport's Delivery Service or Cat Pos.
* The delivery method varies depending on the order content. Please note that you cannot choose the delivery method.

If you have stock, it will be shipped from the next day to 3 business days after your order.
* If you accounting the reservation product and the normal stock product at the same time, it will be shipped bundled on the delivery date of the reserved product.
* We do not ship on weekends and holidays.
* We do not ship overseas.

About cancellation, return, exchange

As a general rule, we will not be able to respond to returned and exchanged for customer's convenience. Returns and exchanges due to initial failure are accepted within 7 days after the product arrives. The shipping cost for replacing defective products will be borne by the Company.

After shipping from our shop, if the customer is returned to our shop without receiving the product, we will cancel the refund. Please note in advance. (In the case of a convenience store payment, a refund will be made by bank transfer, and the convenience store payment fee will not be refunded.)

Customers who request returns or exchanges must contact us in advance in advance. If the product is returned without prior notice, we will refuse returned or exchanged. Please understand in advance.