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About shipping charges

• Home delivery: 800 yen (tax included)
• Mail delivery: 500 yen (tax included)

Shipping charges are a flat rate nationwide.
*Mail delivery may not be available depending on your order.

About payment methods

You can choose from the following payment methods:

• Credit card: VISA, Master, AMEX, JCB
  
• Apple Pay
• Smartphone (QR code) payment: PayPay,Melpay, d pay, au pay
  This is an electronic payment method that uses a QR code on your smartphone or a dedicated app.
• Pay later Paidy
  Paidy is a service that allows you to pay in full at a convenience store or bank the following month.
  → Click here for detailed explanation about Paidy
• Convenience store payment (FamilyMart, Lawson, Ministop, Daily Yamazaki, Seicomart)

To use it, please pay by PayPay in advance.MelRegistration with Pay is required.KANAMEIt is.
After moving to each smartphone payment app, please complete the payment procedure within the time shown below.
・PayPay: After moving to the PayPay app [within 5 minutes]
・MelPay:MelAfter moving to Pay app [within 20 minutes]
・d Payment: After moving to the d Payment app [within 60 minutes]
・auPay: After moving to the auPay app [within 5 minutes]

A separate payment fee of 190 yen will be charged.
Within 2 days after orderingPlease pay at the designated convenience store.The product will be shipped after payment is confirmed. If payment is not made within the deadline, the reservation will be cancelled.Thank you for your understanding.
In addition, emails regarding payments at convenience stores are komoju.com Since it will be sent fromIf you use mobile carrier email, set domain reception settings.Please check.

【Payment method for convenience store payment】
(1) When placing an order, it will be displayed on the screen after the convenience store selection screen.
(2) After completing your order, @komoju.com will automatically send you an email with your payment number.

The payment method for each convenience store isherePlease refer to

【Notes on convenience store payments】
Due to the customer's email settings or mobile phone company's circumstances, we may not be able to deliver the payment number information via email.Be sure to take a screenshot of the “Payment Number” screen and save it.Please.

About shipping the product

We will ship via Yamato Transport's courier service or Nekoposu.
*Shipping method varies depending on the order details. Please note that customers cannot select the shipping method.

If the item is in stock, it will be shipped within 3 business days from the day after your order.
*If you pay for pre-ordered items and regular stock items at the same time, they will be shipped together on the delivery date of the pre-ordered items.
*We do not ship on Saturdays, Sundays, and holidays.
*We do not ship overseas.

Regarding cancellations, returns, and exchanges

Please note that as a general rule, our store cannot accept returns or exchanges due to customer convenience. Returns and exchanges due to initial defects will only be accepted within 7 days after receiving the product. We will bear the shipping costs when exchanging defective items.

If the customer does not receive the product after it has been shipped from our store and returns it to our store, we will process the cancellation with a refund. Thank you for your understanding. (In the case of convenience store payment, the refund will be made by bank transfer, and the convenience store payment fee will not be refunded.)

Please return or exchangeKANAMEIf you are interested, please contact our inquiry desk in advance. If the product is returned to us without prior notification, we will not accept a return or exchange. Thank you for your understanding.