Store information
| Shop name | GCRESTORE（GCRESTORE） |
| distributor | BENLY Co., Ltd. |
| sales manager | Ryo Komoriya |
| Location | 〒103-0007 2-17-8 Nihonbashihamacho, Chuo-ku, Tokyo Hamacho Heiwa Building 6th floor |
| phone number | 03-6661-0186 We do not provide support over the phone. definitelyContact pagePlease contact us from. |
| email address | gcrestore-support@sumzap.jp |
| Home page | https://gcrest.store/ |
| Necessary items other than product priceKANAMEFee | [Shipping fee] Home delivery: 800 yen Mail delivery: 500 yen Shipping charges are a flat rate nationwide. *Mail delivery may not be available depending on your order. [Fees] If paying at a convenience store, a separate payment fee of 220 yen will be charged. [Consumption tax] Consumption tax (10%) is included in all displayed prices. |
| Delivery time | Items in stock will be shipped within 2-3 business days from the date of order. Pre-order items will be shipped within 3 business days from the release date. |
| Product sales application period | It varies by product. For details, please check each product page and usage guide. |
| When will digital goods be available? | Unless otherwise specified on the purchase page, you can use the service immediately after completing the purchase transaction. Please note that the downloadable period is as stated in the handling period of the digital goods or separately on the product page. |
|
|
Necessary information to use purchased digital goods.KANAMEThe operating environment is displayed on the purchase page. |
| Money generated other than the sales price | Necessary for browsing sites, purchasing digital goods, downloading software, etc.KANAMEInternet connection charges, communication charges, etc. will be borne by the customer. |
About payment methods
| Payment method | Credit card (VISA / Master Card / American Express / JCB) Apple Pay Smartphone payment (PayPay / Melpay / d payment / au Pay) Pay later Paidy Convenience store payment (separate payment fee of 220 yen will be charged) |
| Payment period | The payment date at our store is the payment date (usage date) for all orders, regardless of the shipping date. [Credit card / Apple Pay / Smartphone payment]: On the day of order [Deferred payment Paidy]: For use until May 2024: From 1st to 10th of the month following the order date / For use from June 2024:Until the 27th of the month following the order date [Convenience store payment]: Within 2 days from the date of order |
About shipping method
| Shipping method | Yamato Transport (Takkyubin/Mail delivery) |
About returns and exchanges
| Return deadline/conditions | Please note that as a general rule, our store cannot accept returns or exchanges due to customer convenience. Returns and exchanges due to initial defects will only be accepted within 7 days after receiving the product. We will bear the shipping costs for exchanging defective items. Please return or exchangeKANAMEIf you are interested, please be sure to check in advance.Contact usPlease contact us. If the product is returned to us without prior notification, we will not accept a return or exchange. Thank you for your understanding. [Inquiries] Contact form Contact us by email:gcrestore-support@sumzap.jp *Please specify your name, product name, purchase date and time, and order number. |
| Rules for exchanges and returns | Due to the nature of the product, the manufacturer'sKANAMERegarding returns and exchanges, we will confirm the status of the return or exchange upon prior contact from the customer. Depending on the content, we may not be able to accept returns or exchanges. Cases in which returns or exchanges are refused ・Initial defects after the specified number of days have passed since the product arrived. ・Reasons such as the product appearance (color, shape, etc.) being different from the image - Reasons such as damage, scratches, or stains on the cosmetic box (excluding significant damage caused by problems during delivery, etc.) ・Other cases where we determine that we are unable to respond. |
Regarding order cancellation
| Cancellation deadline/conditions | Please note that as a general rule, we cannot accept cancellations of orders due to customer convenience. In addition, we cannot accept cancellations of orders after they have been prepared for shipment (after we have sent the shipping completion email from our store). If the customer does not receive the product after it has been shipped from our store and returns it to our store, we will refund the amount and cancel the order. Thank you for your understanding. (In the case of convenience store payment, the refund will be made by bank transfer, and the convenience store payment fee will not be refunded.) If it appears that the shipping address is incorrect before the product is shipped, we will contact you to confirm the shipping address to your registered email address. If we do not receive a response within 3 weeks after completing your order, we will cancel your order. If you have already paid by convenience store payment, the refund will be made by bank transfer and the convenience store payment fee will not be refunded. We will send you an email confirming your payment information, so please respond within 6 months. Please note that payment methods other than convenience store payment may be handled by bank transfer depending on the circumstances. note that. [Inquiries] Contact form Email inquiries: gcrestore-support@sumzap.jp *Please specify your name, product name, purchase date and time, and order number. |
