Store information
| Shop name | GCRESTORE（GCRESTORE） |
| Dealer | Commerce Media Co., Ltd. |
| Sales manager | Takahiro Izawa |
| location | 〒170-0005 3-44-11 Minami-Otsuka, Toshima-ku, Tokyo |
| telephone number |
 We do not accept support by phone. surelyInquiry pagePlease contact us. |
| email address | support@gcrest.store |
| Homepage | https: //gcrest.store/ |
| Required fees other than the product price | 【postage】 Courier service: 800 yen Mail service: 500 yen The shipping fee is a uniform fee nationwide. * Mail service may not be selected depending on your order. 【commission】 In the case of a convenience store payment, a separate payment fee of 190 yen will be charged. [Consumption tax] All consumption tax (10%) is included in the display price. |
| Delivery time | Products with stock will be shipped within 2-3 business days from the order date. In the case of reserved items, it will be shipped from the release date to 3 business days. |
| Product sales application period | It depends on each product. For more information, please check each product page and the usage guide. |
| Time when digital goods can be used | Unless you have a special rule on the purchase page, you can use it immediately after the purchase transaction is completed. The downloadable period shall be as described in the digital goods handling period or separately on the product page. |
| Digital goodsOperating environment | The operating environment required to use the purchased digital goods is displayed on the purchase page. |
| Money that occurs other than the selling price | The customer's burden will be the Internet connection fee, communication fee, etc. required for viewing the site, purchasing digital goods, downloading software, etc. |
About payment method
| Payment method | Credit Card (VISA / Master Card / American Express / JCB) Amazon Pay Apple Pay Paypal Smartphone payment (paypay / line pay / MelPay / D payment / au Pay) Payment Paidy Convenience store payment (190 yen payment fee is charged separately) |
| Payment time | The payment date in our shop will be the payment date (usage date), all of which all of the payments are shipped. [Credit card / Amazon Pay / Apple Pay / PayPal / smartphone payment]: Order day [Payment Paidy]: Use of May 2024: From 1st to 10th of the month of the order date /June 2024 from the usage:Until the 27th of the month following the order date [Convenience store payment]: within 2 days from the date of order |
About delivery method
| Dispatch method | Yamato Transport (Takkyubin / Mail service) |
About return / exchange
| Return deadline / condition | As a general rule, we will not be able to respond to returned and exchanged for customer's convenience. Returns and exchanges due to initial failure are accepted within 7 days after the product arrives. The shipping cost for replacing defective products will be borne by the Company. Customers who request returns or exchanges must be in advance in advanceInquiry windowPlease contact us until. If the product is returned without prior notice, we will refuse returned or exchanged. Please understand in advance. [Inquiry window] Inquiry form Inquiries by email:support@gcrest.store * Please specify your name, product name, purchase date and time, order number. |
| Replacement / return rules | Due to the nature of the product, at the request of the manufacturer, we will confirm the situation at the time of pre -contacting the customer regarding returns and exchanges. Depending on the content, you may not be able to accept returns or exchanges. Examples of refusing returns / exchanges ・ Initial failure that has passed the number of days of the regulation from the arrival of the product ・ The reason that the appearance of the product is different from the image such as color and shape. ・ Reasons such as damage, scratches, dirt, etc. (excluding significant damage caused by troubles during delivery) ・ In addition, when we judge that we cannot respond |
About order cancellation
| Cancellation deadline / condition | In principle, we will not be able to respond to the cancellation of your order due to customer convenience. In addition, the order cancellation is not accepted after preparing for shipping (after sending the shipment completion email sent from our shop). After shipping the product from our shop, if the customer does not receive the product and is returned to our shop, we will cancel the refund. Please note in advance. (In the case of a convenience store payment, a refund will be made by bank transfer, and the convenience store payment fee will not be refunded.) If the delivery address is considered to be inadequate before shipping the product, we will contact you with the registered e -mail address. If you can not answer within 3 weeks after your order is completed, we will cancel. If you have already paid by convenience store payment, you will be refunded by bank transfer and will not refund the convenience store payment fee. We will send you a confirmation email of the transfer destination information, so please respond within 6 months. In addition, even in payment methods other than convenience store payments, bank transfer may be supported due to circumstances. note that. [Inquiry window] Inquiry form Inquiries by email: Support@gcrest.store * Please specify your name, product name, purchase date and time, order number. |
