Store information
| Shop name | GCRESTORE（GCRESTORE） |
| Seller | BENLY Inc. |
| Sales Manager | Futado Yuya |
| location | 〒103-0007 2-17-8 Nihonbashi Hamacho, Chuo-ku, Tokyo Hamamachi Heiwa Building 6th floor |
| telephone number | 03-6661-0186 We do not provide telephone support. surelyContact pagePlease contact us from. |
| email address | gcrestore-support@sumzap.jp |
| Homepage | https://gcrest.store/ |
| Must besides product priceKANAMEFee | 【postage】 Delivery: 800 yen Mail delivery: 500 yen Shipping costs are flat nationwide. *Mail delivery may not be available depending on the order details. 【commission】 If you pay by convenience store, an additional payment fee of 220 yen will be charged. [Consumption tax] All consumption tax (10%) is included in the displayed prices. |
| Delivery time | Items in stock will be shipped within 2-3 business days from the date of order. For pre-ordered items, they will be shipped within 3 business days from the release date. |
| Product sales application period | It varies depending on the product. For details, please check each product page and user guide. |
| When will digital goods be available? | Unless there is a special provision on the purchase page, it can be used immediately after the purchase transaction is completed. The downloadable period will be as per the period for the digital goods that are available for use or as stated on the product page. |
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Must be to use your purchased digital goodsKANAMEThe operating environment is displayed on the Purchase page. |
| Money incurred other than the selling price | Must be for browsing the site, purchasing digital goods, downloading software, etc.KANAMEThe customer will be responsible for any Internet connection fees, communication fees, etc. |
Payment method
| Payment method | Credit card (VISA/Master Card/American Express/JCB) Apple Pay PayPal Smartphone payment (PayPay / MelPay / d Pay / au Pay) Payment later Paidy Convenience store payment (220 yen payment fee will be charged separately) |
| Payment period | The payment date at our store is the payment date (day of use) on all orders, regardless of the shipping date. [Credit card / Apple Pay / PayPal / Smartphone payment]: On the day of your order [Paidy Paidy]: Until May 2024: From the 1st to the 10th of the month following the order date / From the 2024 use:Until the 27th of the month following the order date [Convenience store payment]: Within 2 days from the date of order |
About shipping methods
| Shipping method | Yamato Transport (courier/mail delivery) |
Returns and Exchanges
| Return deadlines and conditions | Please note that as a general rule, we cannot accept returns or exchanges due to customer convenience. Returns and exchanges due to initial defects can only be accepted within 7 days of receiving the product. We will cover the shipping costs for replacing defective products. Return or exchangeKANAMECustomers who wish to do so must be in advanceContact UsPlease contact us. If the item is returned without prior notice, we will not accept returns or exchanges. Thank you for your understanding. [Contact Us] Contact form Contact us by email:gcrestore-support@sumzap.jp *Please specify your name, product name, purchase date and order number |
| Exchange and Return Rules | Due to the nature of the product, the manufacturer'sKANAMEAt the request, we will check the situation regarding returns and exchanges when you contact us in advance. Depending on the content, we may not be able to accept returns or exchanges. Examples of rejecting returns and exchanges - Initial defects after the specified number of days have passed since the product arrived ・Reasons why the appearance of the product differs from the image, such as color and shape -Reasons such as damage, scratches, and dirt on the cosmetic box (excluding severe damage caused by problems during delivery, etc.) ・In other cases, if we determine that we are unable to respond |
About order cancellation
| Cancellation deadline and conditions | Please note that as a general rule, we cannot accept cancellations of orders due to customer convenience. In addition, we cannot accept order cancellations after we have begun preparing for shipping (after we send you the shipping completion email we send you). If after we ship the product from our store and the customer does not receive the product and returns it to our store, we will refund you and cancel the order. Thank you for your understanding. (If you pay by convenience store, the refund will be made by bank transfer, and convenience store payment fees will not be refunded.) If the shipping address appears to be incomplete before shipping the product, we will contact you to confirm the email address you have registered. If you do not receive a reply within three weeks of your order, we will cancel your order. If you have paid by convenience store payment, you will receive a refund via bank transfer and the convenience store payment fee will not be refunded. We will send you an email confirming your transfer address information, so please reply within 6 months. Furthermore, bank transfer may be accepted even for payment methods other than convenience store payments. note that. [Contact Us] Contact form Email inquiries: gcrestore-support@sumzap.jp *Please specify your name, product name, purchase date and order number |
