About shipping
- Delivery: 800 yen (tax included)
- Mail delivery: 500 yen (tax included)
Shipping costs are flat nationwide.
*Mail delivery may not be available depending on the order details.
Payment method
You can choose to pay from the following methods:
- Credit cards: VISA, Master, AMEX, JCB
- Apple Pay
- PayPal
- Smartphone (QR code) payment: PayPay,MelPay, d Pay, au Pay
This is an electronic payment method that allows you to pay using your smartphone's QR code or a dedicated app.
- Payment later Paidy
Paidy is a service where you can pay the bill at a convenience store or bank the month after use.
→ For more information about Paidy, click here
- Convenience store payment (Family Mart, Lawson, Ministop, Daily Yamazaki, Seiko Mart)
To use PayPay,MelRegistration with Pay is requiredKANAMEis.
After going to each smartphone payment app, please complete the payment process within the following times.
・PayPay: After going to the PayPay app [within 5 minutes]
・MelPay:MelAfter going to the Pay app [within 20 minutes]
・dPayment: After moving to the dPayment app [within 60 minutes]
・auPay: After moving to the auPay app [within 5 minutes]
An additional payment fee of 190 yen will be charged.
Within 2 days after orderingPlease pay at the convenience store of your choice.Products will be shipped after payment is confirmed. If payment is not accepted within the deadline, your order will be cancelled.Please be aware of this.
Also, please contact us for payment at convenience stores. komoju.com It will be sent fromIf you are using mobile carrier email, please set up domain receptionPlease check.
【How to pay by convenience store】
(1) When you place your order, it will be displayed on the screen after the convenience store selection screen.
(2)After your order is completed, you will automatically receive an email with your payment number.
Payment methods for each convenience storeHerePlease refer to:
【Notes on convenience store payment】
Due to your email settings or the mobile phone company's circumstances, we may not be able to send you an email with your payment number, so the message will be displayed after the convenience store selection screen.Make sure to take a screenshot of the "Payment Number" screen and save itPlease.
About shipping of products
The item will be shipped via Yamato Transport's courier or Nekopos.
*Shipping method varies depending on the contents of your order. Please note that you cannot choose the shipping method.
If in stock, it will be shipped within 3 business days of your order.
*If you pay for pre-ordered items and regular stock items at the same time, the pre-ordered items will be shipped together on the delivery date.
*We do not ship on weekends and holidays.
*We do not ship overseas.
Cancellation, returns, and exchanges
Please note that as a general rule, we cannot accept returns or exchanges due to customer convenience. Returns and exchanges due to initial defects can only be accepted within 7 days of receiving the product. We will cover the shipping costs for replacing defective products.
If the customer does not receive the product after it has been shipped from our store and returns it to our store, we will refund you and cancel the order. Thank you for your understanding. (If you pay by convenience store, the refund will be made by bank transfer, and convenience store payment fees will not be refunded.)
Return or exchangeKANAMEIf you would like to purchase this service, please be sure to contact the inquiry desk in advance. If the item is returned without prior notice, we will not accept returns or exchanges. Thank you for your understanding.
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