- I can't reach the product
-
first,Please check if the product you ordered is a "reserved product".
If you order multiple products, including reserved products, you will be shipped after all the items are available.
It will be shipped with the product you ordered and bundled with the campaign and fair benefits. Please note that if you purchase reserved products with different shipments or products that have already been released at the same time, they will be bundled with the product on the first release date.
If the product does not arrive despite the order of regular sales products that are not reserved productsInquiry formPlease contact us more.
- I don't know how to pay convenience store payment
-
Convenience store payment is for customersThe order is confirmed by paying for "prepayment" at a convenience storeThis is a payment method. Regardless of the reservation product or normal product[Within 2 days after ordering]We ask for payment at the convenience store specified.
* If you cannot pay within the deadline, please note that your order will be automatically canceled.
[About payment method]
(1) When ordering, the payment number will be displayed after the convenience store selection screen.
(2) After the order is completed, the guidance email of the payment number will be sent from@komoju.com.
[Notes]
Depending on your customer's email settings, you may not be able to deliver the payment number email. Please be sure to check the following when ordering.
(1) Take a picture of the screenshot of the "Payment Number" screen displayed after the convenience store selection screen.
(2) If you are using mobile carrier email (docomo, au, ezweb, softbank, etc.), in advance @komoju.com Please set the domain reception.
* In addition, due to the convenience of the mobile phone company, it seems that the email may not be delivered even if the above is set. In that caseInquiry formPlease contact us more.
- I want to change the order
-
After your order is completed, you cannot change the content. Please note in advance.
- I want to cancel my order
-
As a general rule, please note that cancellations after order confirmation and return / exchange after shipping due to customer convenience will not be available.
Returns and exchanges due to initial failure are accepted within 7 days after the product arrives. The postage for replacing defective products will be borne by this store.
- I didn't intend to cancel, but I received an email with an order cancellation
-
If "Convenience store payment" is selected for the payment method, the order will be automatically canceled after the payment deadline.
Please note that the payment deadline for "convenience store payment" is within two days after ordering.
In addition, if the delivery address is considered to be incomplete before shipping the product, we will contact you with the registered e -mail address. If you can not answer within 3 weeks after your order is completed, we will cancel. Please be careful enough.
- I want to change the delivery address
-
Please contact us from the inquiry form for both "address entered when ordering" and "address of the change destination".
In addition, if the product has already been shipped or before shipping, orders that are in the shipping work will not be able to be changed. After shipping, please change the procedure to Yamato Transport yourself.
* We cannot respond to transfer requests from our shop to Yamato Transport.
* Even if the delivery destination information is changed on My Page, the delivery destination information that has been confirmed is not changed.
* We cannot guarantee the shipping costs that have been added after shipping after shipment.
For details, please check the following information.
Information on fare collection when changing address (transfer)
- I can't receive an order confirmation email
-
The following can be considered.
・ Use your mobile carrier email address@sumzap.jp If the domain reception is not set
・ If you use a PC email and the order confirmation email is in the spam mail folder
・ If there is an error in the email address registered at the time of ordering
If the following screen is displayed after ordering, please be assured that your order is completed successfully.
* In the case of convenience store payment, payment must be made after the order is completed.KANAMEWill be.
- The map displayed on the order completion screen refers to a position different from the delivery address.
-
The map display may be slightly shifted, but there is no problem if there is no mistake in the registered "delivery address".
- I want you to deliver multiple orders together
-
We are very sorry, but we do not accept the bundle of multiple orders at this store.
Please note that it will be shipped for each order.
- I want to change the payment method
-
You cannot change the payment method after your order is completed.
- I want to know the timing of billing for credit cards
-
In either of the reserved products or regular products, the payment to this store will be confirmed at the time of order and will be charged to the card company.
The closing date of the credit card and the withdrawal date (payment date) vary depending on the card company.
* Please contact your card company for details.
- There was an initial failure in the product that arrived
-
Returns and exchanges due to initial failure will be accepted only for customers who have been contacted within 7 days, including the arrival date of the product.
From the inquiry form, please contact us after specifying your order number, name, e -mail address, relevant product name and number.
The postage for replacing defective products will be borne by this store.
- The shipped product has been returned
-
After shipping from this store, if the customer is returned without receiving the product, we will cancel the refund. Please note in advance.
* In the case of payment by convenience store payment, it will be refunded by bank transfer. In the case of returned goods due to customer convenience, the convenience store payment fee and bank transfer fee will be borne by the customer.
- I want to cooperate with LINE ID
-
Existing member customers：My pageAfter logging in, you can set the LINE ID linkage.
Customers who are not yet members: From hereNew member registrationAfter you have received it, you can set the LINE ID linkage from My Page.
After logging in to My Page, the LINE icon"Cooperate"Press the button and link your LINE ID.
When the linkage of the LINE ID is completed, the state of "un linked" is the condition."Coordinated"Switch to to.
- I want to cancel my LINE ID
-
After logging in to My Page, the LINE icon"unlock"By pressing the button, you can unlock the LINE ID.
