Confirm your order and send you an e -mail for the shipping and the payment guide for convenience store payments will be sent from the following domain. If you are using a mobile carrier mail, please set it to be accepted.
Order confirmation / shipping notification:@gcrest.store
Convenience store payment:@komoju.com
- About shipping
- About payment method
- About the shipment of the product
- About cancellation, return, exchange
- Gift packaging
About shipping
- Courier service: 800 yen (tax included)
- Mail service: 500 yen (tax included)
The shipping fee is a uniform fee nationwide.
* Mail service may not be selected depending on your order.
About payment method
You can choose from the following methods.
- Credit card: VISA, Master, AMEX, JCB
- Amazon Pay
- Apple Pay
- Paypal
- Smartphone (QR code) payment: PayPay, LINE Pay,MelPay,D Payment, Aupay
It is an electronic payment to be paid using the QR code of the smartphone and a dedicated application. - Payment Paidy
PAIDY is a service that allows you to pay the price the month after you use it at convenience stores and banks.
→ Click here for detailed explanations about Paidy - Convenience store payment (Family Mart, Lawson, Ministop, Daily Yamazaki, Seiko Mart)
PayPay, LINE PAY, in advance to useMelPay,D Payment, AupayYou need to register.
After moving to each smartphone settlement app, please make a payment procedure within the following hours.
・ PayPay: After moving to the PayPay app [within 5 minutes]
・ LINE Pay: After moving to the LINE app [within 20 minutes]
・MelPay:MelAfter moving to pay app [within 20 minutes]
・ D payment:D paymentAfter moving to the app [within 60 minutes]
・ Aupay:AUPAYAfter moving to the app [within 5 minutes]
A separate payment fee of 190 yen will be charged.
Within 2 days after orderingPlease pay at the specified convenience store.The product shipment will be after payment confirmation. If you cannot pay within the deadline, it will be canceled.So please understand in advance.
Also, emails regarding payment at convenience stores komoju.com It will be sent fromDomain reception settings when using mobile carrier mailPlease check.
【How to pay convenience store payment】
(1) When ordering, it will be displayed on the screen after the convenience store selection screen.
(2) After the order is completed, the guidance email of the payment number will be sent from@komoju.com.
【Precautions for convenience store payments】
Due to the setting of your e -mail or the convenience of the mobile phone company, you may not be able to deliver the payment number, so it will be displayed after the convenience store selection screen.Be sure to shoot and save the screenshot on the "Payment Number" screenPlease do.
About the shipment of the product
It will be shipped by Yamato Transport Delivery Service or Cat Pos Kuroneko Yu Packet.
* The delivery method varies depending on the order content. Please note that you cannot choose the delivery method.
* In the case of mail service, it may take some time to deliver.
If you have stock, it will be shipped from the next day to 3 business days after your order.
In the case of reserved items, it will be shipped from the release date to 3 business days.
* If you accounting the reservation product and the normal stock product at the same time, it will be shipped bundled on the delivery date of the reserved product.
* We do not ship on weekends and holidays.
* After the campaign is held or after the consecutive holidays, the shipment will be crowded immediately after the release of the new product, so it may take time to deliver from usual.
* We do not ship overseas.
About cancellation, return, exchange
In principle, we will not be able to respond to cancellations after ordering and shipping after the order is confirmed due to customer convenience. Regarding returns / exchanges, shortage, or different products due to initial failure, we will only accept inquiries within 7 days, including delivery date after the product arrival. The shipping cost for replacing defective products will be borne by the Company.
After shipping from our shop, if the customer is returned to our shop without receiving the product, we will cancel the refund. Please note in advance. (In the case of a convenience store payment, a refund will be made by bank transfer, and the convenience store payment fee will not be refunded.)
Customers who request returns or exchanges must contact us in advance in advance. If the product is returned without prior notice, we will refuse returned or exchanged. Please understand in advance.
If the delivery address is considered to be inadequate before shipping the product, we will contact you with the registered e -mail address. If you can not answer within 3 weeks after your order is completed, we will cancel.
If you have already paid by convenience store payment, you will be refunded by bank transfer and will not refund the convenience store payment fee. We will send you a confirmation email of the transfer destination information, so please respond within 6 months. In addition, even in payment methods other than convenience store payments, bank transfer may be supported due to circumstances. note that.
[Inquiry window]
Inquiry form
Inquiries by email: Support@gcrest.store
* Please specify your name, product name, purchase date and time, and order number.
Please note that inquiries by phone are not supported.
Gift packaging
We do not accept gift packaging. Please note in advance.
