An email will be sent to you about confirming your order and shipping your order, as well as a payment information email for convenience store payments, from the domain below. If you use a mobile carrier email, please set it up so that you can receive emails.
Order confirmation and shipping notification:@sumzap.jp
Convenience store payment:@komoju.com
- About shipping
- Payment method
- About shipping of products
- Cancellation, returns, and exchanges
- Gift wrapping
About shipping
- Delivery: 800 yen (tax included)
- Mail delivery: 500 yen (tax included)
Shipping costs are flat nationwide.
*Mail delivery may not be available depending on the order details.
Payment method
You can choose to pay from the following methods:
- Credit cards: VISA, Master, AMEX, JCB
- Apple Pay
- PayPal
- Smartphone (QR code) payment: PayPay,MelPay,dPay, auPay
This is an electronic payment method that allows you to pay using your smartphone's QR code or a dedicated app. - Payment later Paidy
Paidy is a service where you can pay the bill at a convenience store or bank the month after use.
→ For more information about Paidy, click here - Convenience store payment (Family Mart, Lawson, Ministop, Daily Yamazaki, Seiko Mart)
To use PayPay,MelPay,dPay, auPayRegistration is requiredKANAMEis.
After moving to each smartphone payment app, please complete the payment process within the following times.
・PayPay: After going to the PayPay app [within 5 minutes]
・MelPay:MelAfter going to the Pay app [within 20 minutes]
・dPayment:dPaymentAfter going to the app [within 60 minutes]
・auPay:auPayAfter going to the app [within 5 minutes]
An additional payment fee of 220 yen will be charged.
Within 2 days after orderingPlease pay at the convenience store of your choice.Products will be shipped after payment is confirmed. If payment is not accepted within the deadline, your order will be cancelled.Please be aware of this.
Also, please contact us for payment at convenience stores. komoju.com It will be sent fromIf you are using mobile carrier email, please set up domain receptionPlease check.
【How to pay by convenience store】
(1) When you place your order, it will be displayed on the screen after the convenience store selection screen.
(2)After your order is completed, you will automatically receive an email with your payment number.
【Notes on convenience store payment】
Due to your email settings or the mobile phone company's circumstances, we may not be able to send you an email with your payment number, so the message will be displayed after the convenience store selection screen.Make sure to take a screenshot of the "Payment Number" screen and save itPlease.
About shipping of products
We will ship via Yamato Transport's courier service or Nekopos or Kuroneko Yu-Packet.
*Shipping method varies depending on the contents of your order. Please note that you cannot choose the shipping method.
*If you choose mail delivery, it may take some time for delivery.
If in stock, it will be shipped within 3 business days of your order.
For pre-ordered items, they will be shipped within 3 business days from the release date.
*If you pay for pre-ordered items and regular stock items at the same time, the pre-ordered items will be shipped together on the delivery date.
*We do not ship on weekends and holidays.
*Due to the busy schedule after the campaign, after holidays, or immediately after the new product is released, delivery may take longer than usual.
*We do not ship overseas.
Cancellation, returns, and exchanges
Please note that as a general rule, we cannot accept cancellations or returns or exchanges after an order has been confirmed due to customer's convenience. For returns or exchanges due to initial defects, shortages or product differences, we only accept inquiries within 7 days, including the delivery date after the product arrives. We will cover the shipping costs for replacing defective products.
If the customer does not receive the item after it has been shipped from our store and returns it to our store, we will refund you and cancel the order. Thank you for your understanding. (If you pay by convenience store, the refund will be made by bank transfer, and convenience store payment fees will not be refunded.In addition, the refund amount will be deducted from the transfer fee. )
Return or exchangeKANAMEIf you would like to receive this service, please be sure to contact the inquiry desk in advance. If the item is returned without prior notice, we will not accept returns or exchanges. Thank you for your understanding.
If the shipping address appears to be incomplete before shipping the product, we will contact you to confirm the email address you have registered. If you do not receive a reply within three weeks of your order, we will cancel your order.
If you have paid by convenience store payment, you will receive a refund via bank transfer and convenience store payment fees will not be refunded.In addition, the refund amount will be deducted from the transfer fee. We will send you an email confirming your transfer address information, so please reply within 6 months. Furthermore, bank transfer may be accepted even for payment methods other than convenience store payments. note that.
[Contact Us]
Contact form
Email inquiries: gcrestore-support@sumzap.jp
*Please clearly state your name, product name, purchase date and time, and order number.
Please note that we do not respond to telephone inquiries.
Gift wrapping
We do not accept gift wrapping. Thank you for your understanding.
